Customer Success Manager

About Camb.ai

Camb.ai is a leading technology company specializing in language and video processing solutions. Our state-of-the-art Software as a Service (SaaS) platform is designed to revolutionize how videos are converted into different languages, catering to diverse client requirements. Our mission is to bridge language barriers and enhance the accessibility of video content worldwide.

Job Description

We are looking for a proactive and motivated Customer Success Manager to join our team. You will manage and grow post-sales client relationships for our Enterprise SaaS and live streaming solutions. You will play a critical role in driving customer onboarding, product adoption, retention, and overall client success. Your responsibilities will include coordinating with internal Product, Tech, Sales, and Operations teams, supporting enterprise clients with product-related queries, monitoring usage metrics to identify expansion opportunities, and ensuring a seamless customer experience throughout the client lifecycle. 

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‍Resposibilities:

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• Drive onboarding, activation, and product adoption
• Monitor usage metrics and proactively identify upsell opportunities
• Ensure customer satisfaction and retention
• Act as the primary point of contact for product-related queries
• Coordinate internally with Product, Tech, and Operations teams
• Set up weekly, monthly and quarterly reviews with key clients
• Create onboarding documentation for new clients 

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Required Qualifications

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• Proven experience as a CSM or similar role.
• Self-motivated and able to manage multiple projects simultaneously.

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Attitude & Soft Skills

• Fast learner with a strong desire to grow and develop new skills.
• Curious, resourceful, proactive, and willing to take initiative.
• Self-starter who takes ownership of their work and follows through on commitments.
• Organized and able to manage tasks independently.
• Comfortable working in a dynamic and fast-moving environment.
• Strong attention to detail and commitment to delivering quality work on time.

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Application Requirements

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Please send your resume to careers@camb.ai with the subject line "Customer Success Manager- [Your Name]" in the subject line.

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