Customer Success Manager (Pre-Sales & Solutions team)

Key Responsibilities:

• Own post-sales relationships for key clients for our Enterprise SaaS and live streaming solutions
• Drive onboarding, activation, and product adoption
• Monitor usage metrics and proactively identify upsell opportunities
• Ensure customer satisfaction and retention
• Act as the primary point of contact for product-related queries
• Coordinate internally with Product, Tech, and Operations teams
• Set up weekly, monthly and quarterly reviews with key clients
• Create onboarding documentation for new clients

Qualifications:

• Required Skills & Experience
• 3–6+ years experience in:
• Customer Success, Solutions Consulting, and / or Pre-Sales
• AI, SaaS, Media Tech, Speech Tech, or Localization industries preferred
• Strong technical understanding (APIs, workflows, integrations preferred)
• Experience working with enterprise or mid-market clients
• Ability to translate business problems into technical solutions
• Excellent communication and stakeholder management skills
• Comfortable in a fast-moving startup environment

Nice to Have:

• Experience in speech AI, dubbing, or media streaming workflows
• Background in SaaS usage analytics
• Experience supporting live or real-time product environments

What Success Looks Like:

• High activation and retention rate for enterprise accounts
• Increased platform usage and upsell conversion
• High customer satisfaction rates
• Knowledge of products and solutions and how to quickly solve client questions
• Scalable processes for future growth