Informativa sulla privacy

In this Privacy Policy, “Camb.ai”, “we”, or “us” refers to Ento.ai FZ LLC. and its affiliates, successors and assigns. This Privacy Policy (also referred to as “Policy”) applies to all Camb.ai users, including unregistered visitors, registered users, and organizations/entities with licensed access to Camb.ai (collectively, “Users”, “you”, or “your”), and to all Camb.ai services, including our website, platform, any web, mobile or desktop application, and related services (“Services”). “Website” shall include all our web/mobile applications, platforms and browser extensions.

The protection and security of your Personal Information and Usage Information (each as defined below) is one of our top priorities. This Privacy Policy discloses and explains how we collect, use, share, and protect Personal Information, Usage Information, or any other information about you. We also provide information regarding how you can access and update your Personal Information and make certain choices about how your Personal Information is used by us. This Privacy Policy also applies to information we collect by other means (including offline) or from other sources.

This Privacy Policy explains what information of yours will be collected by Camb.ai when you access the Website, how the information will be used, and how you can control the collection, correction, and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. The use of information collected through our Services shall be limited to the purposes under this Privacy Policy.

For the purpose of this Policy, the following definitions shall be referred to:

“Personal Information” shall mean any information that is collected that can be used to identify you such as your name, address, company address, company email address, phone number, or any other such information that can be used to identify you;

“Cookies” shall mean the text files that we may place in your computer browser to store your preferences. Cookies are used to record various aspects of your visit and assist us in providing you with uninterrupted products or services. One of the primary purposes of cookies is to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content.

“Usage Information” shall mean browser type, device type, operating system, application version, the page served, the time, the preceding page views, and your use of features or applications on the website. This information helps us keep our website bug-free, fresh and interesting to our visitors and allows us to tailor content to a visitor’s interests.

Data Controller

Camb.ai controls, collects, owns, and directs the use of the Personal Information and Usage Information on its Website and during the course of usage of its Services by you, and Camb.ai shall be regarded as the data controller for the purpose of such collection. For any queries regarding this Privacy Policy and the collection and use of data collected or used under this Privacy Policy, Camb.ai can be contacted by mail at info@camb.ai.

Legal basis for collection and processing of Personal/Usage Information

The legal basis for the collection and usage of any information, including Personal Information by Camb.ai is through:

your consent at the time of providing the personal information;

where it is in our legitimate interests to do so and not overridden by your rights (for example, in some cases for direct marketing, fraud prevention, network and information systems security, responding to your communications, the operation of networks of groups by the network administrators, and improving our Website); and

your agreement with us for availing any of the Services.

In some cases, we may also have a legal obligation to collect and use information about you, or may otherwise need the information to protect your vital interests or those of another person. Also, we want to assure you that no information shall be collected or used by Camb.ai that is illegal or that lacks any legal basis.

Basic Information

Camb.ai may ask you to provide certain categories of information such as Personal Information when you access the Website or avail the Services, in order to provide you with the relevant information requested. Additionally, we may collect this information through various forms and in various places through the Website, including when you first register with us, when you create a transaction, when you contact us or interact with us, or when you update your information.

Additional Information (includes Cookie Policy)

1. Cookies: Camb.ai may use the standard “cookie” browser application feature to collect and understand website usability trends. However, no personal information identifying the user is collected nor any data capture mechanism is employed. The user may change browser settings to accept or reject cookies on personal preference. If you choose to decline cookies, you may not be able to sign in or use other interactive features of the Website that may depend on cookies. If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted.

2. Types of Cookies We Use: (A) Google Analytics — collect anonymous data about website usage and visitor interactions; (B) Customer.io — track product usage and engage with customers; (C) Sentry — detailed analytics on user sessions to improve performance; (D) Hotjar — session tracking to analyze and enhance experience; (E) Advertising Cookies — from LinkedIn, Meta, X.com, Google Ads, and Adroll to display targeted advertisements based on user interests and behavior.

3. Information Collected Automatically: We may use technologies that automatically collect certain information whenever you access the Website (“Usage Information”). This may include your IP address, device and advertising identifiers, browser type, operating system, Internet service provider, pages visited before and after using the Sites, the date and time of your visit, links you click, pages you view, and other standard server log information. We may also collect location information such as your IP address, mobile GPS signal, or nearby Wi-Fi access points and cell towers. Whenever we associate Usage Information with your Personal Information, we will treat it as Personal Information.

4. Information Third Parties Provide About You: We may supplement the information we collect through outside records from third parties obtained rightfully in order to enhance our ability to serve you, to tailor our content, and to offer you opportunities to use products or services that may be of interest. We will apply this Privacy Policy to any Personal Information received, unless otherwise provided.

5. Please note that disabling certain cookies may impact your experience on our website. Third-party services may also use cookies, over which we have no control. We recommend reviewing the respective privacy policies of these third parties.

6. We may periodically update our cookie policy to reflect changes in our practices and legal requirements. We encourage you to review this policy regularly for any updates.

Processing of Data

Camb.ai may process any Personal Information or Usage Information collected from you for legitimate commercial purposes including to provide you with the requisite information requested. Camb.ai implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk, such as: (i) only sharing and providing access to your information to the minimum extent necessary; (ii) using secure servers to store your information; (iii) verifying the identity of any individual who requests access prior to granting them access; and (iv) using SSL software or other similar encryption technologies to encrypt payment transactions you make on or via our website.

Right of a user in relation to Personal Information

Any user who has submitted Personal Information has the right to (i) access, correct, delete such Personal Information subject to us verifying your identity; (ii) object to us processing your Personal Information on legitimate grounds; (iii) withdraw your consent at any time where we rely on your consent; (iv) opt out of receiving promotional or marketing material by clicking “Unsubscribe” or emailing info@camb.ai; (v) have the Personal Information transferred to another data controller; and (vi) lodge a complaint with a supervisory authority. Any such request shall be acknowledged by us within seventy-two (72) business hours.

Business Purposes

Camb.ai can use this data to verify user identity in line with engagement initiated by the user. We will communicate with you using the contact information provided in order to respond to any queries and to provide information you request regarding our products or services, by written communication, email, telephone, SMS, or via notifications on your mobile device. If you do not wish to receive such alerts, you have the option to unsubscribe or opt-out by sending an email to info@camb.ai.

We may use Personal Information or Usage Information in the following ways:

using third-party services such as Customer.io to send emails with relevant updates, information, and account notifications (these third parties handle your information securely and comply with data protection laws);

to operate and improve our Services;

to create aggregated and anonymized information to determine which features are most popular and useful, and for other statistical analyses;

to prevent, discover and investigate violations of this Policy or the Terms and Conditions, and to investigate fraud or other matters;

to customize the content, products or services and communications sent to you;

to help provide you with the products or services on the Website;

to observe, improve, and administer the quality of products or services;

to analyze how the Website is used and diagnose technical problems;

to remember the basic information provided by you for effective access;

to confirm your identity to determine your eligibility to use the Website and Services;

to notify you about any changes to the Services terms;

to enable Camb.ai to comply with its legal and regulatory obligations;

for sending administrative notices and service-related alerts to optimize the efficiency of the Website;

doing market research, troubleshooting, protection against error, project planning, and preventing fraud or other criminal activity; and

to reinforce Camb.ai’s Terms of Use available at https://www.camb.ai/terms-conditions.

Anonymous Data

We may share non-Personal Information, such as aggregated user statistics and log data, with our business partners for industry analysis, demographic profiling, or to deliver targeted advertising. This information is anonymous. We do not sell, share, rent, or trade the information we have collected about you, including Personal Information, other than as disclosed within this Privacy Policy or at the time you provide your information. We do not share your Personal Information with third parties for their direct marketing purposes unless you consent.

Administrative and Legal Reasons

We may access, use, store, transfer and disclose your information (including Personal Information) to third parties such as government or law enforcement officials or private parties as we reasonably determine is necessary: (i) to satisfy any applicable law, regulation, governmental request or legal process; (ii) to protect the safety, rights, property or security of Camb.ai, our personnel, Services, Website or any third party; (iii) to protect the safety of the public and Users; (iv) to detect, prevent or address fraud, security or technical issues; and/or (v) to prevent or stop any activity we consider illegal, unethical, or legally actionable. Such disclosures may be carried out without notice to you or consent from you.

Business Transfer

We may share your information with our parent, subsidiaries, and affiliates for internal reasons. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner, or operator of the Website or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, or the sale of substantially all of our membership interests and/or assets. You will be notified via email and/or a prominent notice on our website of any change in ownership. We will endeavor that the transferee commits to privacy measures substantially similar to those under this Policy.

We do not include or offer third-party products or services on our website or through the Services. Our Services may contain links to other websites, services or products. We are not responsible for such third-party privacy practices. We encourage you to be aware when you leave our Services and to read the privacy statements of every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third-party websites, products, and services. Any such usage shall be solely at your own risk.

Your information may be stored and processed in the United Arab Emirates (UAE) or any other country in which Camb.ai or its subsidiaries, affiliates or service providers maintain facilities. Your information will be retained as long as it is needed by Camb.ai to provide our Services to you. If you wish to cancel your account or request that Camb.ai no longer uses your information, you may contact Camb.ai at info@camb.ai. Camb.ai will promptly delete the information as requested unless it is required to be retained in compliance with legal obligations.

Camb.ai will retain and use your information as per its standard data retention policy necessary to resolve disputes and enforce its agreements or for other business purposes. When Camb.ai has no ongoing legitimate business need to process your information, we will either delete or anonymize it.

Camb.ai may transfer information that we collect about you, including Personal Information, to affiliated entities or other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world after obtaining consent from you. These other countries may have their own data protection laws that are different from the laws of your country and, in some cases, may not be as protective. We have taken appropriate safeguards to require that your information will remain protected in accordance with this Privacy Policy.

1. This website, in compliance with PCI–DSS norms, has a number of security measures to ensure there is no loss, misuse, or illegal alteration of information collected from its users. Personal Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls, and SSL (Secure Socket Layers) to protect your information. However, as effective as encryption technology is, no security system is impenetrable.

2. We cannot guarantee the security of our databases, nor that the information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to Camb.ai you do at your own risk. If, despite our best efforts, an unauthorized breach occurs, Camb.ai, its directors, officers, employees, promoters, or affiliates will not be held responsible for any loss resulting from such breach.

3. Regardless of the measures taken by Camb.ai, we cannot and do not guarantee the absolute protection and security of your Personal Information or any other information you upload, publish or otherwise share. If you have any questions regarding the security of our Services, you are welcome to contact us at info@camb.ai.

In the event that Personal Information is compromised as a breach of security, Camb.ai will notify the supervisory authority in compliance with applicable law, within 72 hours of the breach coming to its notice, and shall make every other endeavor to prevent the continuance of that breach and protect the data of its users.

1. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information and any other information provided as part of account registration. If any of your personal information changes, you may correct, delete inaccuracies, or amend information by contacting us through info@camb.ai and we will respond within 48 hours of receipt. If you do not wish to continue to avail our Services, you may email us at info@camb.ai to request complete deletion of your personal information.

2. You may also cancel or modify the communications you have elected to receive from the Website by logging into your user account and changing your communication preferences.

3. If you wish to cancel your account or request that we no longer use your information, please write to us at info@camb.ai. We may continue to use anonymized data pertaining to you, in aggregated or disaggregated form, in order to improve the quality of our products/services.

If you wish to opt-out from receiving non-essential communications such as promotional and marketing-related information regarding the Website and our products or services, please send Camb.ai an email at info@camb.ai. Upon receiving such email, we shall make every endeavor to delist your name and any other personal information associated with such non-essential communications list.

By consenting to the terms under this Privacy Policy, you are expressly granting Camb.ai the right to collect, share, transfer, store, retain, disseminate, or use the Personal Information/Usage Information collected from your usage of the Website or the Services in accordance with the terms of the Privacy Policy. You may, at any time, withdraw consent by sending an email to info@camb.ai. Camb.ai shall, within 48 hours of receipt of such email, delete or anonymize the data collected from you. However, such deletion or anonymization shall not extend to any personal data which is required to be maintained in accordance with the applicable laws in UAE.

This Privacy Policy is published and shall be governed by and construed in accordance with the applicable laws of Dubai, United Arab Emirates as amended from time to time, without reference to conflict of laws principles. The courts in UAE shall have the exclusive jurisdiction to determine any disputes arising in relation to, or under, this Privacy Policy.

From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy on the Website. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. However, please note that failure on our part to notify you personally through your registered email address shall not absolve you from being bound by this Privacy Policy.

1. If you have any questions or concerns about this Privacy Policy, please feel free to contact us by writing to us at info@camb.ai or using the details provided on our ‘Contact Us’ page. We will make reasonable efforts to respond promptly to your requests, questions, or concerns regarding our use of personal information about you. Except where required by law, Camb.ai cannot ensure a response to questions or comments regarding topics unrelated to this policy or the Company’s privacy practices.

2. For any queries or concerns, and to exercise any of the data subject rights, email us at info@camb.ai or reach out to our Data Protection Officer (DPO) at legal@camb.ai.