Account Relationship Manager
Job description
Company Overview:
CAMB.AI is the world’s most advanced AI speech synthesis and translation company. We’re enabling large media enterprises, sports leagues like Australian Open, Major League Soccer, movie production companies and top creators to transform their stories, videos and live streams into every language imaginable. With an R&D team hailing from Carnegie Mellon, Interspeech-published researchers, Apple, and Amazon, CAMB.AI has created proprietary models MARS and BOLI that enable applications like livestream AI dubbing to flagship products like DubStudio, which are currently being used by 100s of enterprises across the world for hyper-realistic any-to-any dubbing.
Role Overview:
As a Account Relationship Manager, you will be at the forefront of our client engagement efforts in the AI video dubbing domain. Your primary responsibility is to cultivate and maintain strong relationships with our business clients, ensuring their success and satisfaction with our AI dubbing services. You will be a key ambassador for our brand, championing our technology and services in a diverse, multilingual marketplace.
Responsibilities
Key Responsibilities:
- Relationship Management: Develop and maintain long-term relationships with B2B clients. Understand their needs and ensure that our services align with their business objectives.
- Project Coordination: Oversee client projects from inception to completion, ensuring timely delivery and exceptional quality.
- Multilingual Communication: Utilize your language skills to communicate effectively with clients in various languages, ensuring clarity and understanding.
- Feedback Collection and Implementation: Gather client feedback, share insights with the product team, and contribute to the continuous improvement of our services.
- Cross-Functional Collaboration: Work closely with sales, marketing, and product teams to develop strategies that enhance client satisfaction and business growth.
- Performance Tracking: Monitor and report on the success of client relationships, using metrics to drive decision-making and strategy.
Essential Skills and Attributes:
- Multilingual Expertise: Proficiency in any one of these languages Arabic, Spanish, French, Brazilian, Japanese, Chinese is crucial for effective client communication and understanding of regional market nuances.
- Experience in Client Management: Proven track record in managing B2B relationships, particularly in the SaaS or technology sectors.
- Strong Interpersonal Skills: Excellent communication and negotiation skills, with the ability to build rapport and trust.
- Problem-Solving Abilities: Capability to address client concerns promptly and efficiently, ensuring client satisfaction.
- Project Management: Experience in handling multiple client projects simultaneously, with strong organizational and time-management skills.
- Analytical Thinking: Ability to analyze data and client feedback to inform strategies and improve services.
Educational Qualifications:
- Bachelor’s or Master’s degree in Business Administration, Engineering, Marketing, Communications, or a related field.
Desirable Additional Skills:
- Experience in the AI technology domain, particularly in video dubbing or related services.
This position offers an exciting opportunity to be part of an innovative team in a rapidly growing sector, leveraging AI technology to transform video content across languages and cultures. Your role will be pivotal in driving client satisfaction and business success in a diverse, global marketplace.
To Apply:
Please send your resume to careers@camb.ai with the subject line "Account Relationship Manager - [Your Name]" in the subject line.
Apply for this position
We’ve got an ambitious road ahead. Join our team and help us shape the future of content and media.
